Returns and Exchanges

RETURN POLICY

We at M.Rena want to make your return experience easy and stress-free, so we're offering free shipping for all U.S. orders and returns!

M. Rena will gladly accept unworn, unwashed merchandise with original tags for return within 15 days from the date on which you received your package.
Final Sale items cannot be returned back for refund or exchange: final sale items include Sale, Discounted, and Promotional Items.

    For returns received within 15 days of delivery, we will credit your original form of payment. 

    If you are not satisfied with your purchase, please email us at hello@shopmrena.com and we will send you a Return Shipping Label.
    Once we receive your package, you will receive a refund in the amount paid for the returned item to the original method of payment.

    Please indicate what items you’d like to return by filling out the Return Form included in your package. If your Return Form is misplaced, you can download one below:

    M.Rena Return Form

    Please note that your completed Return Form must be included in the package for your return to be processed. We will notify you via email confirming that your return has been processed with the refund amount. Your refund will be credited back to the original method of payment used to make the purchase.

    **Please note that your banking institution may require additional days to process and post the refund transaction to your account once they have received the information from us (typically 3-5 business days).

     

    FINAL SALE ITEMS

    * Final sale items cannot be returned or exchanged. Any final sale items that are returned to us without authorization will result in a 30% restocking fee.

    Final sale items include markdown or sale items, and all accessories.
    Any regular priced items bought with a discount from a promotional code can be returned. 

     

    EXCHANGES

    If you would like to make an exchange for another size or item, please email us at hello@shopmrena.com and inform us with which item you would like to exchange for and we will check for its availability. Exchanges are only applicable on US orders.

    If the item you desire is available, please return the item you no longer want along with the Return Form.
    Once the return package is received, we will process the exchange and ship out the new items.

    Fill out and include the Return Form with your return package and follow the return instructions. Exchange items cannot be worn or washed.

     

    DAMAGED & INCORRECT ITEMS

    Mistakes can happen. If you receive an item that is defective, damaged or if we sent you the wrong item, email M. Rena Customer Service immediately at hello@shopmrena.com.

     

    CANCELLATIONS

    You may cancel orders by immediately emailing us at hello@shopmrena.com. Orders that have already been processed and sent out from dispatch cannot be cancelled.

     

    RETURNS INSTRUCTIONS

    For US order returns, please follow the shipping instructions carefully, and for further questions email M. Rena Customer Service at hello@shopmrena.com.

    1. FILL OUT THE RETURN FORM

    -Fill out the Return Form included in your package. Indicate what items you’d like to return/exchange and the reasons for why you are returning.

    - If the Return Form is misplaced, you can download a Return Form here.

     

    1. EMAIL US TO RECEIVE THE RETURN LABEL

    -Please email us at hello@shopmrena.com and we will send you a Return Shipping Label. Note that all returns and exchanges must be shipped under our Return Services. If our return services are not used, you will not be reimbursed the amount of your shipping.

    Return shipping address:
    M.RENA ONLINE RETURNS
    2937 SOUTH ALAMEDA ST
    LOS ANGELES, CA 90058

     

    1. PREPARE YOUR PACKAGE

    - Include your completed Return Form along with your return items in its original packaging, and make sure the box is completely sealed properly. Any packages that are damaged prior to arrival will be upon shipper’s responsibility.
    - We are not responsible for any missing, damaged, or lost in transit packages.

     

    1. SHIP THE PACKAGE

    -USPS: Drop off at your nearest post office or schedule a free at-home pick-up.

     

    1. REFUNDS PROCEDURE

    -Once we have successfully received your package and your refund has been processed, we will notify you via email. Returns and refunds will be processed within 7 business days after we receive the return package. 

    -Refunds can only be made in the original form of payment. 

    -Please note: Your banking institution may require an additional 3-5 business days to process and post the return transaction to your account. This procedure may possibly take longer, up to 30 days, depending on your bank.

     

    TERMS & CONDITIONS

    • Returns and exchanges are only accepted with US orders.
    • Returns will be processed within 7 business days upon receipt of the package.
    • We inspect all return items and reserve the right to deny or refuse a full refund based on the returned condition of the merchandise. Any items returned have been worn, returned in poor condition or does not comply with our returns policy will result in an automatic 30% restocking fee.
    • If you receive a defective or wrong item, please email us at hello@shopmrena.com.
    • Returns that do not meet our return policy, including return instructions, are subject to delayed processing times, 30% restocking fee, or denial.
    • You will receive an e-mail confirmation once your Return has been processed.
    • By purchasing from www.shopmerena.com, you comply with our returns & exchange policies and accept these terms and conditions. 

     

     

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