FAQs

Can I return something I don't like?

We accept returns as long as the items follow our returns policy: unworn and unwashed within 15 business days. More on our returns policy can be found here.

As long as your return items comply with our Return Policies, we will issue a refund back to your payment method! 

You can access our Online Returns Center to process your return:
https://shopmrena.myreturnscenter.com/

 

How long will it take to receive my refund after I shipped my return?

After we successfully receive your return package, refunds generally take about 1-3 business days to process. Once processed, the amount should show in your account within 3-5 business days, depending on your bank. In rare cases, your bank institution may take up to 30 days to post the refund back into your account.

    

I changed my mind and want to cancel my order. How do I cancel?

As long as your order has not been fulfilled and has not left our facilities, we can cancel your order. Email us at hello@shopmrena.com with your order number and we will cancel your order for you.

 

The item I ordered doesn't fit properly; can I make an exchange online?

If you would like to make an exchange for another size or item, please visit our Online Returns Center: https://shopmrena.myreturnscenter.com/

Select the item(s) you would like to return and select the "Want to make an exchange" option for the reason for your return.

Once the return package is received, we will notify you via email with a credit to make the purchase exchange on our online store.
You may use your own shipping method, or use our Return Services for $7.95.

Fill out and include the Return Form with your return package and follow the return policy here. Exchange items cannot be worn or washed.

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